CHAPTER 2 - What to measure

From the book organisational-abilities

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Use cases for metrics

Here’s a summary of what we should measure.

Common needs of managers in organisations: We will look at how to: Ability to:
I want to know if we’re on track, so that I can take measures to alter our course. Correct, pivot or ditch. Measure progress and forecast. Orient - Chapter 3
I want to know and improve our ability to respond to change so that we can more quickly and effectively adapt to changing markets. Measure and improve our agility. Respond - Chapter 4
I want to increase our openness and transparency internally so that problems are exposed early and we can leverage the creativity and potential of our people. Measure and improve openness. Communicate - Chapter 5
I want to know we are evolving; improving what we are doing. Measure and improve the culture of learning and continuous improvement. Learn - Chapter 6


We’ll be exploring each of these individually in detail.

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